Rizqi, M. et al. 2020. The Roles of Public Relations as A Facilitator of Communication in Handling Complaints at PLN East Java Distribution. MEDIASI Jurnal Kajian dan Terapan Media, Bahasa, Komunikasi. 1, 2 (Jul. 2020), 103–111. DOI:https://doi.org/10.46961/mediasi.v1i2.38.