Optimization of Social Media Based on Information and Communication Technology in Population and Civil Registration Office of Surabaya

Rio Febriannur Rachman

Abstract


This study describes the implementation of public policies on the use of information and communication technology. This qualitative study applies a virtual ethnographic approach. The analysis is carried out by observing website and media pages at four levels; space, document, object, and experimental. The results of this study indicate that the Population and Civil Registration Office of Surabaya has optimized the official website, Twitter, Instagram, and YouTube. Optimization of social media gives convenience for all citizens from various backgrounds to access public services. This policy reduces the use of paper which means it is environmentally friendly. Utilization of media in the network makes services more transparent and accountable. All processes are neatly documented and monitored.


Keywords


Technological Determination; Population and Civil Registration Office; Public Policy; Social Media;

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References


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DOI: https://doi.org/10.46961/mediasi.v3i2.570

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Indexed by:

             

MEDIASI Jurnal Kajian dan Terapan Media, Bahasa, Komunikasi

P-ISSN 2721-9046 | E-ISSN 2721-0995

PUBLISHER: 

The Center for Research and Community Services or Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Media Kreatif (P3M Polimedia)

Kampus Politeknik Negeri Media Kreatif (Gedung A, Lantai 1)

Jalan Srengseng Sawah No. 17 RT/RW 008/003, Kel. Srengseng Sawah, Kec. Jagakarsa, Kota Jakarta Selatan, Prov. DKI Jakarta, Indonesia 12640